We expect all customers to provide at least 48 hours notice when cancelling or rebooking an appointment. Late cancellations or non-attendance will be charged for the full session. Clients arriving more than 15 minutes after their appointment start time will be considered a non-attendance as it impacts other clients booked in after them.

We will provide a one-time cancellation fee waiver for extenuating circumstances. If short notice cancellations happen more than 3 times, you will be asked to pay for your appointments up front.

Should your physio need to reschedule with less than 24-hours’ notice, clients will not be charged any fees and will receive priority rebooking.